FAQ

Frequently Asked Questions

What certifications do Moisfine’s moissanites have?

All of our moissanites are certified by GRA (Gemological Research Association), ensuring their authenticity and superior quality. Each stone is meticulously assessed to ensure intense brilliance and impeccable clarity.

Does Moisfine adopt sustainable practices?

Yes! At Moisfine, we are deeply committed to sustainability. Our moissanites are produced ethically, with no harm to the environment. Choosing our jewelry means supporting practices that respect the planet.

What is your return policy?

We offer a hassle-free 30-day return policy. If you are not completely satisfied with your purchase, please contact us by email, and we will ensure a prompt and efficient resolution.

What is the warranty on your jewelry?

All of our jewelry comes with a lifetime warranty, ensuring the durability and quality of our products. If there is any issue with your jewelry, we are ready to assist.

How can I ensure that a piece of jewelry is right for me?

To ensure you find the perfect piece, we offer personalized support. Our team is available to answer your questions and provide recommendations based on your preferences and needs.

Does Moisfine offer any discounts for new customers?

Yes! We offer an exclusive 10% discount on your first purchase. Use the code MOISFINE at checkout to take advantage of this special offer.

How can I contact Moisfine?

For any questions or assistance, you can reach us via email at contact@moisfine.com. We are here to help and ensure that your shopping experience is the best possible.

What payment methods are accepted?

We accept a variety of payment methods, including credit cards, debit cards, and PayPal, to make your shopping experience more convenient.

How does Moisfine ensure the privacy of my data?

Your privacy is our priority. We use stringent security measures to protect your personal and payment information, as described in our Privacy Policy.

Where can I find information on caring for my jewelry?

We provide tips and guidelines on how to care for your jewelry to ensure it maintains its brilliance and beauty over time. Check out our jewelry care section on the website for more details.