Shipping policy

Shipping Policy – Moisfine

At Moisfine, we are committed to delivering your jewelry safely, efficiently, and with complete transparency. Below you will find important information regarding order processing, production timelines, and international delivery.

Order Processing

Processing times vary depending on the type of item ordered.

Standard items are processed within 3 to 5 business days. Customized or made-to-order items may require up to 10 business days of preparation prior to shipment.

In certain situations, a piece may require additional production time to meet our quality standards. When this occurs, we will notify you by email and provide a revised estimate.

Processing time does not include shipping time. Orders are processed on business days only (Monday through Friday, excluding public holidays).

Order Changes & Cancellations

You may request a change to, or cancellation of, your order at any time before it has been dispatched. Requests can be submitted through our Returns & Cancellations portal at account.moisfine.com, or by email to contact@moisfine.com, quoting your order number.

We will always do our best to accommodate your request. If an item has already entered final production or has been dispatched, we may no longer be able to stop it. In that case we will inform you promptly, and you may return the item under our Return & Exchange Policy once it arrives.

If your order is delivered to a country within the European Union, your statutory right of withdrawal applies in addition to the above and is described in full in our Return & Exchange Policy. Nothing in this Shipping Policy limits or replaces that right.

Production & Availability

All Moisfine jewelry is crafted and prepared with careful attention to detail.

If an item requires additional production prior to shipment, delivery timelines are calculated from the date the order is dispatched, not from the date of purchase.

Estimated delivery times shown at checkout begin once the order has been shipped.

This approach allows us to maintain strict quality control standards and ensure that every piece meets our expectations before reaching you.

Shipping Methods & Delivery Times

We offer two international shipping options:

Standard Shipping – Free of charge. Estimated delivery time: 6 to 10 business days after dispatch.

Express Shipping – Paid option available at checkout. Estimated delivery time: 3 to 7 business days after dispatch.

Delivery times may vary depending on destination country, customs procedures, and local carrier performance. Delivery estimates are provided as guidelines and are not guaranteed.

Import Duties & Taxes

All applicable import duties and taxes are included in the final price displayed at checkout.

Under normal circumstances, customers will not be charged additional import fees upon delivery.

If unexpected customs charges arise due to incorrect information provided by the customer, local regulatory changes, or special circumstances beyond our control, Moisfine will assist in resolving the matter but cannot guarantee coverage of additional charges.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Tracking updates may take several days to appear, depending on carrier systems and customs processing.

Delivery Issues

If your package is delayed, lost, or marked as delivered but not received, please contact contact@moisfine.com for assistance.

While Moisfine is not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or other external factors beyond our control, we will provide full support to help resolve the situation.

If a package is confirmed lost in transit after a carrier investigation, we will arrange a replacement or a refund.

Incorrect or Undeliverable Addresses

Customers are responsible for providing complete and accurate shipping information at checkout.

If an order is returned to us because the address was incorrect or incomplete, the customer may be responsible for reshipping costs.

Certain destinations cannot be served by our carriers, including military addresses (APO, FPO and DPO). If we are unable to ship to the address provided, we will contact you to request an alternative delivery address. If we do not receive a valid alternative address within 14 days of our request, the order will be cancelled and refunded in full to the original payment method.

Contact

For any shipping-related questions, please contact contact@moisfine.com.

Our team is always available to ensure your Moisfine experience remains smooth, secure, and refined.